LiveSafe FAQs

LiveSafe is a free mobile app made available by the ASU Police Department. Designed to prevent crime and enable better incident response, the LiveSafe technology includes an app for smartphone users that is connected to a cloud-based dashboard. This dashboard is monitored by PD officials within the ASUPD dispatch center.

The core features include quick tip submittal via text with picture and video attachments (including the option to stay anonymous), live chat with safety officials, fast access to emergency phone numbers that initiate location tracking when called, a comprehensive safety map that pinpoints incidents on or near campus, and a peer-to-peer tool called SafeWalk that allows friends to watch out for each other through location monitoring and group chat. Additionally, app users can receive important broadcast notifications specific to their campus.

So long as users have the capacity to make voice calls, we encourage anyone in an emergency to always call 9-1-1. If, however, a user is unable to make a direct call due to situational or technical issues, or if they must be discreet, then LiveSafe reporting becomes advantageous. Additionally, when the Emergency button is used to dial 9-1-1, dial campus police, or message campus police, location services are enabled to help emergency personnel find your location.

No. Your location is only sent to the ASU Police Department when you submit a tip (anonymous or not) or use one of the features within the Emergency button (Call 911, Call Campus Police, or Message Campus Police). When you submit a tip, your current location is only submitted once and is attached to that tip – tracking is not enabled. However, when you use the Emergency Options button, your location is tracked until you stop location tracking within the Emergency button screen.

Filling out the user profile will help law enforcement contact you if additional information is needed after you submit a tip. If you use the Emergency Options button, they will have immediate access to your name and contact information. This is imperative in emergency situations if you lose connection with law enforcement or if your identity is needed because you are in distress.

Yes, it is. If you check the “Send Anonymously” box when submitting a tip, your user information will show up as “Anonymous” in all of the fields. Even if the ASUPD uses the Live Chat feature to obtain additional information, you will still appear as anonymous.

When you click on the “Call 911” button from the Emergency screen, a confirmation bubble will appear with “call” or “cancel” options. This will help ensure that users do not accidentally call 911 if it is not an emergency.

The app will ask to access your contacts so you can easily add friends and family members to your LiveSafe contact list. This list is used for the SafeWalk feature.

Users will not be penalized for making claims that turn out to be untrue. So long as reports aren’t purposefully and falsely claimed, people are encouraged to share information.