GaVIEW & Password Help

GaVIEW Help

Navigation/General Assistance

Monday – Friday, 8:00 a.m. to 5:00 p.m.
asuonline@asurams.edu or (229) 500-2907

After Hours Assistance

Monday – Friday, 5:00 p.m. to 8:00 a.m.
Saturday/Sunday – 24 hours

GaVIEW Knowledge Base
https://d2lhelp.view.usg.edu/ or call 1-855-772-0423

Technical Assistance

Monday – Friday, 8:00 a.m. to 8:00 p.m.

Please note technical assistance is for password and computer issues only.
For GaVIEW navigation, course information downloads, etc.
students should contact asuonline@asurams.edu or call (229) 500-2907.

Technical Assistance - Submit a Ticket
https://albanystate.samanage.com/ or call (229) 500-4026.

Password Help

To log in to GaVIEW, you use your ASU email credentials. Please follow the instructions below for initial email setup and for information on how to change your password.

Initial Email Setup

  1. Before logging into your email account for the first time, you must change or set up your password using the Password Management Portal
    • The default temporary password will include your date of birth and the last 4 digits of your Social Security Number in the format P@ssmmddyynnnn.
      • P@ss – remains the same
      • mmddyy – is the date two digit month, day, year of your birth
      • nnnn – is the last four digits of your Social Security Number
    • For example, if your birthday is March 15, 2001 and your Social Security numbers is 123–45–6789 then the default password would be:
      • P@ss0315016789
  2. Now that your password is established, go the log in page for Office 365
  3. Enter your username and password in the spaces provided and click “Sign in”

Change Password:

  1. Log in to https://outlook.office365.com with your email address and your password
  2. Once logged in, click on the gear symbol (upper right-hand corner)
  3. Scroll down and click “Office 365” from the menu.
  4. Click “Security & Privacy”
  5. Click “Password” in the center of the webpage.
  6. Enter your existing password then create your new password and click “Submit”


The Username/Password combination you use for your ASU email will be the
Username/Password combination that you use to log in to GaVIEW.